A customer calls a hotel to make a reservation
Receptionist: Good morning, Green Park Hotel. How can I help you?
Daniel: Good morning. I’d like to book a room for a short stay.
Receptionist: Certainly. When would you like to stay?
Daniel: From the 15th to the 18th of September.
Receptionist: So that’s three nights. Is that right?
Daniel: Yes, that’s right.
Receptionist: And how many people will be staying?
Daniel: Just one person. It’s for me.
Receptionist: Okay. Would you like a single room or a double room?
Daniel: A single room, please. I’d prefer a room with a view if possible.
Receptionist: Let me check. Yes, we have a single room on the fourth floor with a park view.
Daniel: That sounds good. How much is it per night?
Receptionist: It’s £75 per night, including breakfast.
Daniel: That’s fine. Does the room have Wi-Fi?
Receptionist: Yes. Wi-Fi is free for all hotel guests.
Daniel: Great. Is there also a place where I can work? I’ll need to use my laptop in the evening.
Receptionist: Yes. There’s a small business area next to the lobby. You can use it from 7 a.m. until 10 p.m.
Daniel: Perfect.
Receptionist: May I have your name, please?
Daniel: Daniel Carter.
Receptionist: Thank you, Mr Carter. Could you spell your surname?
Daniel: C-A-R-T-E-R.
Receptionist: Thank you. And may I have your phone number?
Daniel: Yes. It’s 07734 628 915.
Receptionist: Let me read that back to you: 07734 628 915.
Daniel: That’s correct.
Receptionist: How would you like to pay?
Daniel: Can I pay when I arrive?
Receptionist: Yes, that’s possible. We accept cash and most major credit cards.
Daniel: I’ll pay by card, then.
Receptionist: No problem. Your booking is for a single room from September 15th to September 18th, three nights, at £75 per night, including breakfast.
Daniel: Yes, that’s correct.
Receptionist: Your total will be £225.
Daniel: Great. Thank you for your help.
Receptionist: You’re welcome. We look forward to seeing you in September.
Daniel: Thank you. Goodbye.
Receptionist: Goodbye.