Customer & Service Assistant

A man calls a local cleaning company to book a cleaning service for his new apartment. He asks about the price, available times and what is included in the service.

Good morning, Bright Home Services. How can I help you?

Hi. I'd like to book a cleaning service for my apartment.

Of course. Is this your first time using our service?

Yes, it is.

No problem. Could I take some details first? What's your name?

It's Daniel Harris.

Thank you, Mr Harris. And what's the address?

It's 24 Green Street, apartment 6B.

24 Green Street, apartment 6B. Got it. And when would you like the cleaning?

I'm hoping to have it done this Saturday.

Let me check. Yes, we have someone available in the afternoon. Would 2 p.m. be suitable?

Yes, that's perfect.

Great. How many rooms does the apartment have?

Two bedrooms, one living room, a kitchen and a bathroom.

Okay. For an apartment that size, the basic cleaning service costs 45 pounds.

Does that include cleaning the windows?

No, window cleaning is an extra service. It's another 10 pounds.

I see. And what about the kitchen? Do you clean inside the cupboards?

The basic service includes the outside of the cupboards, but not the inside.

That's fine. I'll just have the basic service, then.

No problem. Would you like to pay by card or cash?

By card, please.

Service Assistant: That's fine. You can pay when the cleaner arrives.

Daniel: Great. Is there anything I need to prepare before they come?

Service Assistant: Just make sure there are no personal items on the floor. That will help the cleaner work more quickly.

Daniel: Okay. Thanks for your help.

You're welcome. We'll see you at 2 p.m. this Saturday.